SHIPPING INFORMATION

PLEASE USE A PHYSICAL DELIVERY ADDRESS - WE CANNOT SHIP TO A PO BOX

*Orders within the Continental USA ship standard/ground at a FLAT rate of $7.95 and SHIP FREE on orders of $49.95 or more, after any applicable discounts. Orders are shipped from our warehouse in Michigan. Expedited and other shipping options are available at check-out and we reserve the option to exclude specific products from free shipping and/or add on an additional fee for odd sized items. Orders comply with the shippers' pick-up, shipment and delivery schedules. Michigan warehouse fulfillment operations exclude weekends, USA holidays, war and acts of nature.

*Outside the Continental USA orders: Most orders default to USPS International Priority or UPS, depending on delivery address, however other shipping options may be available at check-out. Orders comply with the shippers' pick-up, shipment and delivery schedules. Michigan warehouse fulfillment operations exclude weekends, USA holidays, war and acts of nature.

Shipment Schedule: Orders ship FAST - if placed by 12pm (noon) EST Monday-Friday they ship from Michigan the next business day. Orders placed on Friday after 12pm noon or on the weekend are processed on Monday (unless a USA Holiday, a war or act of nature) and ship the next business day.

Expedited orders - if placed before 12pm (noon) EST Monday-Friday, the order ships from Michigan that business day evening. An overnight order is delivered the next business day. A 2 Day express order is delivered on the 2nd business day following the ship day. A 3 Day express orderis delivered on the 3rd business day following the ship day.

Lost or Stolen Merchandise

If your order was not insured, we will not replace lost or stolen merchandise that has been shown to be delivered by the United States Postal Service; UPS; Fed Ex or by any other delivery service. If you feel your order cannot be safely delivered to its destination, please contact us to add additional fee-based insurance to your order at time of purchase. If an insured order is subsequently deemed lost or stolen, verification documents will be sent to you for completion and signature. Upon completion and confirmation of lost or stolen goods, a replacement order will be sent. Your cooperation will be necessary to assist and expedite our ability to complete claims with the delivery service to recover the merchandise cost.

Customs

WEIGHT LOSS PRODUCTS, LLC and its fulfillment house strictly follow all known national and international regulations regarding the sale, purchase and shipment of any product or product ingredient that is considered restricted or prohibited by any law within the United States or abroad, as well as regulations regarding exporting to other countries. A variety of customs fees, taxes, and duties may be charged on orders sent outside of the United States, which are out of WEIGHT LOSS PRODUCTS, LLC’s control. You agree that you are responsible for any charges incurred to obtain possession of your order package(s). You are advised to determine any and all fees and taxes that may be imposed to import products offered by WEIGHT LOSS PRODUCTS, LLC and you agree to be fully responsible for such fees and taxes.

If you fail to claim a package due to refusal to pay customs fees, WEIGHT LOSS PRODUCTS, LLC will not issue a refund to you even if the goods are shipped back to us. If customs holds the order and refuses to deliver to you, you must notify us. At our discretion, we will decide if the order should be disposed of or shipped back to us. You agree to pay for all shipping fees incurred in this transaction, as well as a return and restocking fee or disposal fee, whichever is applicable. A refund will be issued once the situation is completely resolved.

GENERAL INFORMATION / LOCATION

The HCG Diet Plan is a division of Weight Loss Products, LLC and is hereinafter referred to as “Company” and located at 10460 Roosevelt Blvd N. Suite #150, St. Petersburg, FL however orders are shipped from our fulfillment house located in Michigan.

Normal Business Hours

Normal business hours are hereinafter defined as Monday thru Friday 9am – 5pm EST, EXCLUDING USA Holidays and others as may be deemed throughout the year. The Fulfillment house, located in Michigan, hours are Monday thru Friday 9am – 5pm EST.

Order Acceptance

By placing an order on HCGDietPlan.com, you authorize us to charge your credit card for the total amount calculated, or as modified by Company or as a result of your personal request. Please note that there may be certain orders that we are unable to accept, either in full or in part, and said orders must be cancelled or modified. We reserve the right, at our sole discretion, to refuse, cancel or modify any order for any reason.

Some situations may result in a customer’s order being canceled and not shipped, or modified, including limitations on quantities available for purchase; inaccuracies or errors in product or pricing information; product or ingredient restrictions mandated by local, state, national or international regulations; address inaccuracies; or problems identified by Company. Company may also require additional verification or information before accepting any order and will contact you if all or any portion of the order is canceled or if additional information is required to accept your order.

If your order is canceled by Company after your credit card has been charged, we will issue a credit to your credit card for the amount of the charge.

RETURN POLICY

ALL SALES ARE FINAL AND NON-RETURNABLE

Due to the nature of our products' shelf life and tampering policies, products are only shipped once and are non-returnable and non-refundable.

Also please note, nutritional products are susceptible to damage from heat and cold. You should not leave products unattended in your automobile or other hot or extremely cold environment.

Equipment sold on our website that is deemed defective is backed by the individual product manufacturers’ limited warranty and it will either be replaced or repaired at manufacturer’s sole discretion. Returns for equipment must be authorized by Company before return during warranty period.

Order Cancellations and Changes:

Company has a no return/no refund policy. Once an order has been placed, it cannot be cancelled or changed due to the fact it is immediately sent to our fulfillment house for processing. Once processing begins, it cannot be stopped and your order will be shipped.

If for some reason Company agrees to a return, after speaking with us and Company authorizes the cancellation of your order, you will be issued a return authorization number and a return shipping address. You must then return the unopened, un-tampered package and pay for the return shipping and insurance on the product retail value. After the fulfillment house receives the package, it generally takes up to 10 business days before their inspection to determined that it has not been damaged nor tampered with. A net refund will be processed within the next 14 days in a form a check for the total amount you paid for the order, minus a 4% transaction fee, minus the original shipping fee of the package to you (if your order processed with free shipping, the shipping fee will be calculated) and minus a 15% warehouse restocking fee.


Company can be reached via phone Monday-Friday at: 727-826-0946 from 9am - 5pm EST (excluding Holidays, acts of nature, war or an occasional office closing for other reasons) and speak to us personally in order to verify the status of your order and any cancellation options. Leaving a message on the voice mail is not a valid cancellation request.

Incorrect Delivery Address:

If customer provides incorrect delivery address that prevents your order from being delivered and is subsequently returned to warehouse, Company may, at its own discretion, charge restocking fees along with re-shipping fees to replace order. If customer desires a refund for order, the net order refund will be the original cost of the order after shipping, handling, restocking fees and credit card services fees are deducted.

Prices & Currency

Company's prices are quoted in U.S. dollars and do not include additional costs such as shipping and handling; sales taxes; duties; customs fees; insurance costs; tariffs; and/or value-added taxes, unless otherwise stated. Additional costs will be added to your total invoice price and you are responsible for the payment.

Pricing or Typographical Errors

Company strives to provide accurate product and pricing information. However, pricing or typographical errors may occur. In the event that an item is promoted at an incorrect price or with incorrect information due to an error in pricing or product information, Company shall have the right, at its sole discretion, to refuse or cancel any orders placed for that item. If an item is incorrectly priced, Company will modify your order to reflect the correct price; may contact you for instructions; or cancel your order; and will initiate notification of such cancellation. Prices and availability are subject to change without notice.

Products for Resale

Company reserves the right to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same account, the same credit card, and/or to orders that use the same billing and/or shipping address. Company will provide notification to your e-mail and/or billing address provided should such limits are applicable. Company also reserves the right to prohibit sales to dealers.

No Warranty – Disclaimer

HCGDietPlan.com and its contents and/or promotional materials are provided on an “as is” basis. Its officers, directors, employees, agents, licensors, suppliers, content providers and the like (“affiliates”) make no representations or warranties of any kind, express or implied, with respect to this information, including without limitation the products, information or services offered or sold by Company and/or its affiliates. Company and/or it affiliates expressly disclaim all such representations and warranties, including without limitation all warranties of merchant-ability, accuracy, timeliness, completeness, fitness for a particular purpose and non-infringement. No oral or written statements by Company and/or its affiliates will create any warranty not expressly set forth in writing.

Usage

As a customer, you agree that Company may terminate or suspend your account and/or access to all or part of HCGDietPlan.com, without notice, for any conduct that Company, in its sole discretion, believes is in violation of this agreement or any applicable law or is harmful to the interests of another user, Company and/or its affiliates.

Limitation of Liability

COMPANY AND/OR ITS AFFILIATES SHALL NOT UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF, IN CONNECTION WITH OR RELATING TO THE USE OF COMPANY'S PRODUCT, INCLUDING WITHOUT LIMITATION ANY LIABILITY (I) AS A PUBLISHER OF INFORMATION, (II) AS A RE-SELLER OF ANY PRODUCTS OR SERVICES, (III) FOR ANY DEFECTIVE PRODUCTS, (IV) FOR ANY INCORRECT OR INACCURATE INFORMATION, (V) FOR ANY UNAUTHORIZED ACCESS TO OR DISCLOSURE OF YOUR TRANSMISSIONS OR DATA, (VI) FOR STATEMENTS OR CONDUCT OF ANY THIRD PARTY, OR (VII) FOR ANY OTHER MATTER RELATING TO COMPANY’S BUSINESS, OR (VIII) FOR ANY PERSONAL HEALTH CLAIMS. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LOSS OF GOOD WILL, LOSS OF USE, LOSS OF DATA, COST OF PROCURING SUBSTITUTE GOODS, SERVICES OR INFORMATION, LITIGATION OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING WITHOUT LIMITATION NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF THE USER ADVISES OF THE POSSIBILITY OF SUCH DAMAGES. THE LIMITATIONS OF LIABILITY SET FORTH HEREIN ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN COMPANY AND THE USER. THE PRODUCTS, INFORMATION AND SERVICES OFFERED BY THERAPEUTIC BODY CENTER WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. BECAUSE THE LAWS OF SOME STATES MAY NOT ALLOW FOR THE EXCLUSION OF CERTAIN DAMAGES, IN SUCH STATES LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

Notwithstanding the foregoing, the sole and entire maximum liability of Company shall be limited to the amount paid by customer for any product, information or service purchased by customer from Company.

As a customer, you agree to indemnify, defend and hold harmless Company and/or its affiliates against all claims, demands, causes of action, losses, expenses, damages and costs, including without limitation any reasonable attorneys’ fees, resulting or arising from or relating to your use of or conduct; any activity related to your account by you or any other person; any material that you submit to, post on or transmit to Company; violation of these Terms of Use; infringement or violation of any rights of another, or termination of access to your account.

Applicable Law - Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the State of Florida without regard to choice of law rules. As a customer, you agree to submit to personal jurisdiction in the State of Florida and further agree that any cause of action arising from or relating to the use of Company's products or this Agreement shall be brought exclusively in Federal or State Courts for Pinellas County, Florida, USA.

Severability - Interpretation

If any provision of this Agreement shall be deemed unlawful, void, or for any reason unenforceable by a court of competent jurisdiction, the validity and enforceability of any remaining provisions shall not be affected. When used in this Agreement, the term “including” shall be deemed to be followed by the words “without limitation.”

Entire Agreement

This Agreement constitutes the entire and only Agreement between Company and you, the customer with respect to the subject matter of this Agreement and supersedes any and all prior or contemporaneous Agreements, representations, warranties and understandings, written or oral, with respect to the subject matter of this Agreement.

Changes to Terms Agreement

Company may, in its sole discretion, amend this Agreement from time to time without notice.

Miscellaneous

The failure of Company or its affiliates to insist upon strict adherence to any term of this Agreement shall not constitute a waiver of such term and shall not be considered a waiver or limit that party’s right thereafter to insist upon strict adherence to that term or any other term of this Agreement. The “No Warranty – Disclaimer” and “Limitation of Liability” provisions of this Agreement are for the benefit of Company and its affiliates as defined herein, and each of these individuals or entities shall have the right to assert and enforce these provisions directly against you on its own behalf.

With the prior agreement of Company, any claim, dispute or controversy arising or concerning company’s websites and/or this Agreement shall be decided by binding arbitration with the Rules of the American Arbitration Association and any such arbitration pro brought will be held in Pinellas County, Florida, USA. The decisions of the arbitrators shall be conclusive upon all parties involved and judgment upon any award of the arbitrator by any court having competent jurisdiction. This provision shall be specifically enforced by a court of competent jurisdiction.